Vacancies

Job Title:         Event Operations Manager

Location:         Yorkshire Event Centre, Great Yorkshire Showground, Harrogate

Job Purpose

Working as part of a small team you will prepare, liaise and assist in the smooth and safe running of the events in the venue.  This will require the highest levels of customer care, organisation, flexibility and commitment to maintain and raise the standards already achieved.  This is a practical and physical role.

Post Holder Basic Requirements

  • Preferably some previous experience in a similar environment.
  • Excellent communication skills both written and face to face.
  • Able to deliver a high level of customer service.
  • Flexibility in approach; the post involves evening and weekend work.
  • Excellent organisational skills and attention to detail.
  • The ability to think on your feet use your initiative and problem solve.
  • Some knowledge of the technical aspects of event production would be very useful.
  • Some experience of operational health and safety.

 

Main Duties

  • To be responsible for the health and safety of the organisers, contractors, exhibitors and visitors.
  • To greet clients and offer exceptional customer service.
  • To monitor and manage the contractors directly employed and assist with clients sub-contractors.
  • To prepare the venue for the arrival of each event, checking cleanliness, helping to build stages, set out furniture, install cables, data points etc.
  • Driving company vehicles and plant equipment to prepare for events. This will include forklifts, telehandlers, and working at height using MEWPs.
  • To liaise with internal and external teams efficiently – including electricians, plumbers, car parking attendants, cleaners and caterers.
  • To liaise closely with and support the organiser, and/or their production team, both in the pre-planning and during their tenancy.
  • To answer all clients and visitor requests in a polite confident and efficient professional manner.
  • To deal effectively with any complaints.
  • To handle all matters with a fair and even response in accordance with the standard practises.
  • To properly communicate and feedback to all the team during shift changes and post shows on all aspects of the events.
  • To clean and clear spaces – this is a hands-on role and we need someone who will ‘muck in’ and get the job done.
  • To be responsible for the security of the buildings and grounds when opening and locking up.
  • By the very nature of helping to run a venue with a huge range of different events this list cannot be conclusive and so an adaptable, can-do attitude is essential.

 

Relevant personal skills/experience

  • Ability to work on own initiative, yet have strong team working skills.
  • Physically fit to undertake the numerous practical tasks required.
  • Proficient in Microsoft Office Suite (CAD would be beneficial).
  • Familiar with Event 500 software (or similar).
  • Honesty and integrity.
  • Flexibility to work with customers to satisfy their needs whilst balancing practical requirements.
  • Experience of operational health and safety.
  • Ability to portray a positive confident corporate image.
  • Experience of dealing with difficult situations/customers.
  • Good problem solving skills and the ability to remain calm whilst working under pressure.
  • Cheerful disposition and a good sense of humour.

 

Qualifications/Training

  • An Event Management related qualification would be useful but not essential.
  • A First Aid Qualification would be useful but not essential.
  • A Health & Safety Qualification, e.g. IOSH, NEBOSH would be useful but not essential.
  • Personal licence holder.
  • Fire Safety Training.
  • Manual Handling.
  • Driving Licence essential
  • Fork lift licence/Telehandler Licence.
  • IPAF Licence 3a and 3b
  • An understanding of electrics or electrical safety would be useful.

Training for the right candidate, will be provided.

Special Requirements

  • Weekend, Evening and Bank Holiday working.
  • Lone Working

 

Please apply in writing enclosing your CV and covering letter with current salary details to recruitment@yas.co.uk

Closing date:  27th September 2019

Job Title:         Deputy Conference and Banqueting Manager

Location:         Pavilions of Harrogate, Great Yorkshire Showground, Harrogate

Salary:             Competitive + Benefits

Hours:             40 hours per week working 5 out of 7 operational days of the week with evening and weekend work an essential feature of the role.

Pavilions of Harrogate is a versatile space, holding a wide range of events throughout the year from conference to charity balls, corporate meetings to product launches, weddings to christenings, birthday parties to public sales and exhibitions.

As our Deputy Conference and Banqueting Manager working as part of a team under the supervision of the Operations Manager to prepare rooms for, and manage events at Pavilions of Harrogate in accordance with client’s requirements, offering the highest standards of customer care at all times.

Deputy Conference and Banqueting Manager – Key Responsibilities

 

  • Meet and greet clients and ensure the smooth running of events on the day.
  • Responsible for making the function space visually appealing.
  • To assist with cleaning of kitchens, toilets, and storage areas as well as function rooms – this is a hands on role.
  • Provide excellent customer service and ensure customer needs are met.
  • Supervise events and team members throughout.
  • Be familiar with all current and upcoming event details.
  • Should be able to work under pressure and to strict time constraints.
  • This is a very physical role, which involves lifting, pushing and carrying tables/chairs and other items regularly.
  • To manage casual bar staff ensuring the highest quality of training and customer service.
  • To have or to undertake and pass the training to become a Personal Licence holder, a SIA licence holder and a First Aider.
  • To provide feedback from events, including compliments, suggestions or complaints, incidents and any relevant statistical or accounting information.
  • To maintain a high standard of personal hygiene and presentation at all times, and wear the uniform provided.
  • Have a full clean driving licence.
  • To adhere to all legal and company policies at all times including but not confined to COSHH, Health and Safety and Fire.
  • Be a trustworthy and honest individual in order to assist with cash handling.
  • Maintain an effective and professional relationship with the onsite caterers and external suppliers.

 

Deputy Conference and Banqueting Manager – Person Specification:

  • Previous experience in a similar environment.
  • Excellent communication skills.
  • Commitment to delivering the highest levels of customer service.
  • The ability and confidence to problem solve and deal with a variety of situations as they arise in a positive and professional manner.
  • Availability to work different shift patterns, which will include days, evenings and weekend work. Adaptability to be able to manage any late changes to the rota.
  • Excellent organisational skills and attention to detail.
  • To be fit and healthy as this is a physically demanding role.
  • Have a positive, “can do” attitude and be willing to get stuck in with all tasks including cleaning of all areas, including toilets.

 

Deputy Conference and Banqueting Manager – Benefits

  • Competitive salary
  • 6% employer contribution to pension scheme (Group Personal Pension scheme) 3 % employee
  • 26 days holiday (exc Bank holidays)
  • Subsidised private healthcare scheme
  • Life assurance of x4 annual salary

 

Please APPLY to recruitment@yas.co.uk to send your CV and Cover Letter for this role.

Background

The Yorkshire Agricultural Society is a registered charity which is best known for running the annual Great Yorkshire Show, but also works hard throughout the year to promote and support farming and the countryside in the North of England. It has a commercial subsidiary company, Yorkshire Event Centre Ltd, who help fund the charitable work by hosting a wide range of events throughout the year plus running Pavilions of Harrogate Caravan Park and Fodder.

Job Title:        Conference and Events Porter

Salary:            Competitive + Benefits

Based:            Pavilions of Harrogate, Great Yorkshire Showground, Harrogate

 

Job Role:

 

The venue is a versatile space, holding a wide range of events throughout the year from conference to charity balls, corporate meetings to product launches, weddings to christenings, birthday parties to public sales and exhibitions.

 

As the Conference and Events Porter you’ll be working as part of a team under the supervision of the Operations Manager to prepare rooms for client’s requirements, offering the highest standards of customer care at all times.

 

Key Responsibilities:

  • To assist with cleaning of kitchens, toilets, and storage areas as well as function rooms – this is a hands on role.
  • To set up and lay out chairs, tables, flip charts and tidy rooms as required
  • Set up audio visual equipment and support conference facilitators and delegates with connecting to room AV systems and WIFI (training will be given)
  • Provide general assistance at events e.g. working behind the bar, clearing glasses or providing AV support etc.
  • To maintain a high standard of personal hygiene and presentation at all times
  • Have a full clean driving licence.
  • To adhere to all legal and company policies at all times including but not confined to COSHH, Health and Safety and Fire.
  • Be a trustworthy and honest individual in order to assist with cash handling.

 

The Ideal Candidate:

  • It would be advantageous if you had previous experience in a customer facing role.
  • You need to be self-motivated, reliable with a friendly and helpful manner, can work on your own initiative and follow instructions to a tight deadline.
  • Availability to work different shift patterns, which will include days, evenings and weekend work.
  • Excellent eye for detail with a positive “can do” attitude.
  • To be fit and healthy as this is a physically demanding role.
  • You must have excellent team working skills and approach all tasks with determination.

 

Benefits:

  • Competitive salary
  • 6% employer contribution to pension scheme (Group Personal Pension scheme) 3 % employee
  • 26 days holiday (exc Bank holidays)
  • Subsidised private healthcare scheme
  • Life assurance of x4 annual salary

Please send your CV and covering letter to recruitment@yas.co.uk

Candidates with experience of: Event Assistant, Exhibitor Assistant, Porter, Venue Operations Support, Facilities Assistant, Conference Assistant, Events Porter, Conference Porter, Assistant, Venue Coordinator will also be considered for this role.

We are always keen to meet energetic and talented people who would like to join our team.

If you would like to be considered for any future positions, please send your CV and covering letter to recruitment@yas.co.uk